Aria Midnight

Terms & Conditions

These Terms explain how orders, personalised products, delivery, returns and other purchases from Aria Midnight are handled.

Last updated: 30 July 2026

Before placing an order

Please read these Terms carefully before ordering. By placing an order through the Aria Midnight website, you confirm that you have read and accepted these Terms. Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited or excluded.

Aria Midnight is operated by Georgina Costa, a sole trader trading as Aria Midnight.

Business address:
286B Chase Road
London
N14 6HF
United Kingdom

Email: hello@ariamidnight.co.uk

Aria Midnight is not currently registered for VAT. VAT is not charged separately on UK orders.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

Products are sold for personal use. Aria Midnight may limit quantities or refuse unusually large orders where there are reasonable grounds to suspect fraud, unauthorised resale, misuse of promotional offers or other improper activity.

Products may be made from stainless steel, copper, 14k or 18k gold-plated stainless steel, 14k or 18k gold-plated copper, cubic zirconia, rhinestones, crystals and other materials stated on the relevant product page.

Materials, finishes and components may vary between products. Customers should read the individual product description before ordering.

Aria Midnight does not guarantee that every product is suitable for every individual skin type. Customers with known metal sensitivities or allergies should review the stated materials carefully and seek appropriate advice before wearing the jewellery.

Unless expressly supported by the individual product description, no product is represented as medical-grade, allergy-proof or incapable of causing sensitivity.

Aria Midnight jewellery is designed to be waterproof and suitable for normal everyday contact with water, including bathing.

Waterproof does not mean indestructible or permanently resistant to every substance or condition. Repeated or prolonged exposure to chlorine, salt water, perfumes, cosmetics, creams, cleaning products, chemicals, heat, sweat, friction and abrasive surfaces may gradually affect plating, polish, stones, adhesive or finish.

To preserve the appearance of your jewellery:

• Avoid harsh chemicals and cleaning products.
• Limit prolonged exposure to chlorine and salt water.
• Remove jewellery during vigorous sport or activities where it may catch or be struck.
• Store pieces separately where possible.
• Wipe gently with a clean, soft cloth.
• Avoid pulling, snagging, crushing or bending delicate components.

Gradual wear caused by use, friction or failure to follow reasonable care instructions is not necessarily a manufacturing fault. This does not affect your rights where a product is faulty, unsafe or materially different from its description.

Aria Midnight takes reasonable care to present products accurately. However, colours and finishes may appear slightly different depending on lighting, photography and individual screen settings.

Measurements, chain lengths, pendant sizes and weights are approximate. Minor manufacturing tolerances may occur.

Props, display stands, decorative objects, packaging, chains or accessories shown in photographs are not included unless the product description expressly states that they are included.

Personalisation may include names, initials, numbers, dates, birthstones, engraving, chain choices and other options expressly offered on the product page.

Customers are responsible for checking all spelling, capitalisation, dates, numbers, sizes, colours, chain choices and other selections before completing checkout.

Personalised wording will normally be produced using the spelling and capitalisation submitted. Some designs, including certain geometric pendants, are always produced in capital letters regardless of how the customer enters the name.

Symbols, accented characters, punctuation or special characters are only available where expressly offered on the relevant product page.

Aria Midnight may contact a customer where an apparent spelling or order error is noticed, but is not responsible for identifying every possible error. An unusual name, date, number, size or choice may be completely intentional and cannot always be recognised as incorrect.

Design previews are not available. Personalised layouts are generated by the production designer when the item is made. Positioning, spacing, alignment and layout may differ depending on the name, letters and production requirements. The same name may not be arranged identically on separate orders.

Minor layout differences do not constitute a fault where the product otherwise matches the accepted order.

Aria Midnight may reject personalisation that is offensive, threatening, unlawful, technically unsuitable, impossible to manufacture or reasonably believed to infringe another person’s rights.

Personalised and custom-made products are created specifically for the customer and are not covered by the ordinary change-of-mind cancellation right once the applicable cancellation window has passed.

An order placed exactly at 6:00pm will be treated as an evening order and may be cancelled or amended until 9:00am the following morning.

Requests must be emailed to hello@ariamidnight.co.uk before the relevant deadline. The email should include the customer’s name, order number and the requested cancellation or amendment.

A request is not confirmed until it has been acknowledged by Aria Midnight. Once the applicable window has passed, production may begin and no cancellation, amendment, exchange or change-of-mind refund will be available.

This restriction does not affect the customer’s rights where an item is faulty, damaged, misdescribed or produced differently from the personalisation accepted by Aria Midnight.

By submitting a name, phrase, design, logo, artwork or other material for personalisation, the customer confirms that they have the right and permission to use it.

The customer is responsible for any claim arising from material they submit where that material infringes another person’s copyright, trade mark, privacy or other legal rights.

Aria Midnight may refuse content that appears unlawful, abusive, discriminatory, threatening, infringing or unsuitable for production.

Earrings are supplied in sealed hygiene packaging.

Earrings may only be returned under the change-of-mind policy where the hygiene seal remains completely intact and the product is otherwise eligible for return.

Once the hygiene seal has been opened or broken, earrings cannot be returned for hygiene reasons unless they are faulty, damaged, misdescribed or incorrect.

After an order is placed, the customer may receive an automatic email confirming that the order has been received. This acknowledgement does not necessarily mean that the order has been accepted.

The order is accepted when Aria Midnight sends an order acceptance or production confirmation email.

Aria Midnight may decline or cancel an order before acceptance where a product is unavailable, payment cannot be authorised, the delivery location cannot be served, there is an obvious pricing or website error, the personalisation cannot be produced, or there are reasonable concerns about fraud or misuse.

Where payment has already been taken for an order that cannot be accepted, the amount paid will be refunded using the original payment method.

Prices are displayed in pounds sterling unless another currency is expressly shown through the website’s available market or currency settings.

Aria Midnight is not currently registered for VAT and does not charge VAT separately.

Payment is taken when the order is placed. Available payment methods may include major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Prices and availability may change without notice before an order is accepted.

Aria Midnight may correct an obvious pricing, product or website error. Where an accepted order is affected by a material error, the customer will be contacted and offered the opportunity to proceed at the correct price where appropriate, or the order will be cancelled and refunded.

Promotional offers and voucher codes may be subject to additional conditions, validity periods, minimum spends or product exclusions.

Unless expressly stated otherwise, only one promotional code may be used per order.

Promotions may be amended, withdrawn or ended at any time before an eligible order is placed.

Reduced prices and promotional offers will not normally be applied retrospectively to purchases completed before the promotion began.

Products may be supplied in a jewellery pouch, box, backing card or another suitable form of packaging.

Packaging may vary according to the item, size, availability and delivery requirements. Packaging shown in photographs is not guaranteed unless the product page expressly states that it is included.

Standard UK delivery is free unless a different delivery option or charge is expressly displayed at checkout.

Ready-made items are normally dispatched within 24–48 hours. Personalised and custom-made items normally require approximately 2–4 weeks for production before dispatch.

UK orders are normally sent using Royal Mail 2nd Class or another reasonably equivalent service. Standard UK delivery may not include end-to-end tracking.

Delivery and production dates are estimates unless Aria Midnight expressly confirms a guaranteed date in writing.

Orders containing ready-made and personalised products will not ordinarily be split. The order may be dispatched once all items are ready.

Customers should check the delivery address, safe places, communal areas and with household members or neighbours before reporting a parcel as missing.

A Royal Mail investigation may be required where a parcel is delayed, reported missing or recorded as delivered but cannot be located.

Aria Midnight may wait until at least 10 working days have passed from the expected delivery date before treating a UK parcel as potentially lost, subject to the postal provider’s applicable investigation and compensation procedure.

The customer may be asked to provide information or complete a declaration reasonably required to support an investigation. Nothing in this section transfers responsibility for delivery to the customer before the order has been delivered to the customer or a person authorised by them.

Aria Midnight may deliver to the Republic of Ireland, European destinations, the United States, Australia and other worldwide destinations made available through checkout.

International delivery charges are calculated and displayed at checkout according to the destination and available delivery service.

International orders will normally be sent using a tracked service where available. Delivery times vary by country and may be affected by customs processing, postal disruption, local delivery conditions or events outside Aria Midnight’s reasonable control.

Aria Midnight may suspend or remove delivery to any location where sanctions, restrictions, postal disruption, customs requirements, security concerns or disproportionate costs make delivery impractical.

Depending on the destination and checkout arrangement, import VAT, sales tax, customs duty and related charges may either be collected in advance or become payable when the parcel reaches the destination country.

Where duties and taxes are expressly shown as included or paid at checkout, Aria Midnight will use an appropriate duties-paid delivery method where available.

Where these charges are not expressly collected at checkout, the recipient is responsible for paying any import VAT, customs duty, clearance charge, brokerage fee, postal administration fee or other local charge imposed by the destination country or delivery provider.

These charges are determined by authorities and service providers outside Aria Midnight’s control. Customers are responsible for checking possible import costs and restrictions before ordering.

Customer purchases will be declared accurately as commercial goods. Aria Midnight will not falsely declare a commercial order as a gift or deliberately understate its value.

If an international order is refused, left unclaimed or returned because the recipient does not pay applicable customs charges, any refund will be considered only after the parcel has been safely returned to Aria Midnight.

Where legally permitted, Aria Midnight may deduct original international delivery charges, return postage, customs fees, carrier charges and other direct costs incurred as a result of the refusal or non-collection.

Personalised and custom-made products remain non-refundable unless faulty, damaged, misdescribed or incorrectly produced.

Customers are responsible for providing a complete and accurate delivery address.

Address-change requests should be emailed immediately. Aria Midnight will try to accommodate a change before dispatch but cannot guarantee that an address can be amended after an order has entered processing.

Where a parcel is returned because the address was incomplete or incorrect, delivery was refused or the parcel was not collected, the customer may be required to pay the cost of re-delivery.

Personalised goods will not become refundable merely because they were returned as undeliverable.

For eligible non-personalised goods purchased online, customers may notify Aria Midnight that they wish to cancel within 14 days beginning the day after delivery.

After giving notice of cancellation, the goods must normally be returned within the following 14 days.

This change-of-mind right does not apply to personalised or custom-made products, or to sealed hygiene goods that have been unsealed after delivery.

Non-personalised sale items follow the same cancellation policy unless a lawful exception applies.

Customers must contact hello@ariamidnight.co.uk before sending a return so that the return can be identified and the correct instructions provided.

Eligible change-of-mind returns must be unworn, unused and returned with their original product packaging where reasonably possible.

The customer is responsible for the direct cost of returning a change-of-mind item. A tracked or otherwise evidenced postal service is strongly recommended.

Returns should be sent to the business address only after return instructions have been provided.

Aria Midnight may make a lawful deduction where the value of a product has been reduced by handling beyond what was reasonably necessary to inspect its nature, characteristics and function.

Eligible refunds will normally be made to the original payment method.

Aria Midnight may withhold a change-of-mind refund until the returned goods have been received or the customer supplies reasonable evidence that they have been sent back.

Where legally required, the refund will include the basic outbound delivery charge paid for the order. Any additional amount paid for an enhanced or premium delivery option may not be refundable beyond the cost of the least expensive standard delivery service offered.

Refund processing by the customer’s bank, card provider or payment platform may take additional time after Aria Midnight has issued the refund.

Customers should inspect their order after delivery and contact Aria Midnight promptly if anything is faulty, damaged, missing, misdescribed or different from the accepted order.

Visible transit damage should ideally be reported within two days of delivery so that it can be investigated promptly. This request does not remove or reduce any statutory rights.

Customers must contact Aria Midnight before returning a disputed product. Unauthorised returns may be difficult to identify or investigate.

The customer may be asked to provide their order number, a description of the issue and clear photographs or video showing the product, packaging and fault.

Customers should not dispose of an allegedly faulty or damaged product unless Aria Midnight confirms that it may be disposed of.

Depending on the circumstances and the customer’s legal rights, an appropriate remedy may include a refund, replacement, repair or another reasonable resolution. A replacement personalised item may require a further production period.

Where a return is reasonably required for a confirmed faulty, damaged or incorrect product, Aria Midnight will provide return instructions and cover reasonable return postage where legally required.

Aria Midnight does not currently offer replacement chains, clasps or individual components as a standard retail service. Where an original product is confirmed to be faulty, Aria Midnight may offer a replacement component or another suitable remedy where available and appropriate.

Jewellery may contain small parts and is not a toy. Products should be kept away from babies and young children unless the item is specifically described as suitable for them.

Any jewellery worn by a child should be appropriate for the child’s age and used only under responsible adult supervision.

Jewellery should be removed during sleep, vigorous sport or activities where it may catch, snag, tighten, break or create a safety risk.

Stop wearing a product if irritation, swelling, discomfort or another unexpected reaction occurs. Seek appropriate medical advice where necessary.

All products are subject to availability. Aria Midnight may discontinue a product or amend available options before an order is accepted.

Aria Midnight is not responsible for delay or failure caused by events outside its reasonable control, including postal disruption, customs delays, severe weather, transport failure, industrial action, supplier disruption, technical failure, government action, war, civil disorder, public-health emergencies or natural disasters.

Where such an event materially affects an accepted order, Aria Midnight will contact the customer and take reasonable steps to minimise the impact. The customer’s legal rights remain unaffected.

Aria Midnight aims to keep the website available and accurate but does not guarantee uninterrupted, error-free or permanently available access.

Website content may be updated, corrected, suspended or removed where reasonably necessary.

Links to third-party services are provided for convenience. Aria Midnight is not responsible for the independent content, availability or privacy practices of third-party websites.

Reviews submitted through the website or an authorised review service may be displayed in connection with Aria Midnight products and marketing.

Reviews should reflect a genuine experience and must not contain unlawful, threatening, abusive, discriminatory, misleading, defamatory, irrelevant or privacy-infringing material.

Aria Midnight may moderate, reject or remove content that breaches these standards, while not suppressing a genuine review merely because it is negative.

Aria Midnight may photograph completed products for quality-control, production records and internal business purposes.

Non-identifying or appropriately anonymised photographs may be used to demonstrate available styles, layouts or product finishes.

Aria Midnight will not intentionally publish order numbers, addresses, contact details or other information that identifies a customer. Where a personalised image can reasonably be linked to a particular person, it will only be used where an appropriate lawful basis exists and permission will be obtained where required.

The Aria Midnight name, branding, logos, website design, written content, product photography, graphics and other original material are owned by or licensed to Aria Midnight.

They must not be copied, reproduced, altered, distributed, scraped, republished or used for commercial purposes without prior written permission, except where use is permitted by law.

Customer information may be used to process payment, arrange production, fulfil and deliver orders, provide customer service, prevent fraud, manage returns and disputes, maintain business records and comply with legal obligations.

Information may be shared with service providers where reasonably necessary, including Shopify, payment processors, production providers, delivery companies, professional advisers and technology providers.

Marketing emails will only be sent where the recipient has actively subscribed or another lawful basis applies. Marketing consent may be withdrawn using the unsubscribe option or by contacting Aria Midnight.

More detailed information will be provided in Aria Midnight’s separate Privacy Policy and Cookie Policy.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of rights that cannot legally be excluded.

Aria Midnight is responsible for losses that are a foreseeable result of breaching these Terms or failing to use reasonable care and skill.

Aria Midnight is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses caused by the customer’s misuse, unauthorised alteration, incorrect care or failure to follow reasonable safety instructions.

Products are supplied for personal consumer use. Aria Midnight is not responsible for business losses, loss of profit, loss of revenue, loss of opportunity or interruption arising from commercial use of the products.

Complaints should be emailed to hello@ariamidnight.co.uk with the customer’s name, order number and full details of the issue.

Aria Midnight aims to acknowledge or provide an initial response within approximately 24–48 hours. Additional time may be required to investigate the matter fully.

Each complaint will be considered fairly. Depending on the circumstances and the customer’s legal rights, an appropriate resolution may include a replacement, refund or another reasonable remedy.

These Terms and contracts formed through the Aria Midnight website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, although customers living elsewhere may also retain mandatory consumer protections and rights to bring proceedings available under the laws of their usual country of residence.

Aria Midnight may update these Terms to reflect changes to the business, website, products, delivery services or applicable law.

The Terms applying to an order will normally be those published when the order was placed, unless a change is required by law or agreed with the customer.

Questions about these Terms?

Contact Aria Midnight before placing an order if you need clarification about personalisation, delivery, returns or product materials.