Shipping policy
Aria Midnight
Delivery Information
Everything you need to know about production times, UK delivery, international shipping and customs charges.
UK Standard Delivery: FREE
Europe & International Delivery: Charged at checkout
Last updated: 30 July 2026
Please allow time for personalised production
Ready-made jewellery is normally dispatched within 24–48 hours. Personalised and custom-made jewellery normally requires approximately 2–4 weeks for production before it is ready to be dispatched.
Production and delivery estimates are not guaranteed dates unless Aria Midnight has expressly confirmed otherwise in writing.
Aria Midnight delivers within the United Kingdom and may also deliver to the Republic of Ireland, Europe, the United States, Australia and other worldwide destinations made available at checkout.
Available delivery services and charges depend on the destination, parcel size and delivery options shown at checkout.
An order is not dispatched until all products within that order are ready.
Ready-made products are normally prepared and dispatched within 24–48 hours after an order has been accepted.
Orders placed during weekends, bank holidays or periods of unusually high demand may take slightly longer to process.
Dispatch time is separate from the time taken by the postal provider to deliver the parcel.
Personalised and custom-made jewellery normally requires approximately 2–4 weeks for production before dispatch.
The production period begins after the order has been accepted and the personalisation details have been confirmed as suitable for production.
Production time may vary depending on the design, name, engraving, chain selection, manufacturing requirements and order volume.
Where further information is required from the customer, production may be paused until the customer responds.
Orders containing both ready-made and personalised products will not ordinarily be divided into separate deliveries.
The full order will normally be dispatched once every item is ready. The personalised production timeframe will therefore apply to the complete order.
Standard delivery is free for orders sent to eligible United Kingdom addresses, including the Highlands and Islands, unless another charge or delivery option is expressly shown at checkout.
UK orders are normally sent using Royal Mail 2nd Class or another reasonably equivalent service.
Royal Mail 2nd Class normally aims to deliver within approximately 2–3 working days after dispatch.
This is a delivery aim and not a guaranteed arrival date.
Standard UK delivery is not normally sent using a fully tracked service.
Some parcels may have a delivery-reference number or delivery confirmation, but this does not necessarily provide continuous tracking throughout the journey.
Where an upgraded or tracked UK service is offered, its price and features will be displayed at checkout.
International delivery is available to the Republic of Ireland, European Union, United States, Canada, Australia and New Zealand, together with any additional destinations made available at checkout.
International postage is charged at the rate shown at checkout and covers the delivery service only. It does not include any import VAT, customs duty, sales tax, clearance fee, brokerage fee, postal administration charge or other charge that may be imposed by the destination country, customs authority, postal operator or courier.
Any such additional charges are the responsibility of the recipient and may be requested before or upon delivery. Customers are responsible for checking any import charges or restrictions that may apply in their country before placing an order.
International orders will normally be sent using Royal Mail International Tracked or another reasonably equivalent tracked service where available. Aria Midnight may change the delivery provider or service where this is reasonably necessary to complete the delivery.
International delivery estimates begin after the order has been dispatched and do not include the production period for personalised jewellery.
Republic of Ireland and Europe:
International Tracked services normally aim for delivery within approximately 3–5 working days after dispatch.
United States, Australia and other worldwide destinations:
International Tracked services normally aim for delivery within approximately 5–7 working days after dispatch.
These are postal-provider aims only. Customs processing, local postal networks and international disruption may cause delivery to take longer.
International orders may be subject to import VAT, customs duty, sales tax, clearance fees, brokerage fees, postal administration charges or other local charges imposed by the destination country, customs authority, postal operator or courier.
These charges are not included in Aria Midnight’s delivery prices and are the responsibility of the recipient. Any applicable charges may be requested before or upon delivery.
Customers are responsible for checking any import rules, restrictions or charges that may apply in their country before placing an order.
International postage paid at checkout covers the delivery service only and does not include customs duties, import taxes or other destination-country charges.
That is much cleaner and matches the position you actually want to take. I would remove the old lines about Aria Midnight collecting duties in advance or using duties-paid delivery methods, because they leave the door open to a responsibility you’ve already decided you don’t want.
International orders will be declared accurately as commercial goods and at their correct value.
Aria Midnight will not falsely describe a customer purchase as a gift or deliberately understate its value in order to reduce customs charges.
Customers are responsible for checking any import restrictions, taxes, duties, charges or other requirements that may apply in their destination country before placing an order.
International parcels may be inspected, delayed or held by customs authorities.
Customs processing times are outside Aria Midnight’s control and are not included within the postal provider’s estimated delivery timeframe.
Aria Midnight will provide reasonable assistance where information is requested, but cannot guarantee how quickly a customs authority will process or release a parcel.
If an international parcel is refused, left unclaimed or returned because the recipient does not pay applicable import charges, any refund or other resolution will only be considered once the parcel has been safely returned to Aria Midnight.
Where legally permitted, Aria Midnight may deduct any non-refundable costs incurred, including the original international delivery charge, return postage, customs fees, handling charges or other direct costs associated with the return.
Personalised and custom-made jewellery remains non-refundable unless it is faulty, damaged, misdescribed or incorrectly produced.
Customers are responsible for entering a complete and accurate delivery address at checkout.
This includes the correct recipient name, house or unit number, street, town, postcode, country and any necessary apartment, access or delivery information.
Aria Midnight is not responsible for delays caused by incomplete or inaccurate information supplied by the customer, subject to the customer’s applicable legal rights.
Address-change requests must be emailed to hello@ariamidnight.co.uk as soon as possible.
Aria Midnight will try to amend an address before dispatch, but a change cannot be guaranteed once an order has entered processing, packing or postal handling.
An address cannot normally be changed after the parcel has been dispatched.
Where a parcel is returned because an address was incomplete or incorrect, delivery was refused or the parcel was not collected, the customer may be required to pay the cost of re-delivery.
Re-delivery will normally be arranged only after the parcel has been returned safely to Aria Midnight and the address has been confirmed.
Personalised jewellery does not become eligible for a change-of-mind refund merely because the parcel was returned as undeliverable.
Delivery may be delayed by postal disruption, customs processing, severe weather, industrial action, transport problems, public holidays, unusually high seasonal demand or other events outside Aria Midnight’s reasonable control.
Aria Midnight will take reasonable steps to assist where a delay is reported but cannot guarantee the performance of an independent postal or customs authority.
Nothing in this section removes any right the customer may have where delivery is not completed within an agreed or legally required period.
Before reporting a UK parcel as missing, customers should check the delivery address, safe places, communal areas and with household members or neighbours.
Aria Midnight may wait until at least 10 working days have passed from the expected delivery date before treating a UK parcel as potentially lost.
A Royal Mail investigation may be opened. The customer may be asked to provide information or complete a declaration reasonably required to support the investigation.
Aria Midnight remains responsible for the parcel until it has been delivered to the customer or a person authorised by them.
International parcels may take longer than the estimated timeframe because of customs processing or delays within the destination country.
A parcel will only be treated as lost once the relevant postal provider permits a formal investigation or loss claim.
Aria Midnight may ask the customer to confirm the delivery address, contact the local postal provider or provide information needed for the investigation.
A replacement, refund or another appropriate resolution will be considered after the investigation and in accordance with the customer’s legal rights.
Where tracking or delivery confirmation records a parcel as delivered but it cannot be found, the customer should first check:
- the delivery address on the order;
- safe places and communal areas;
- with household members;
- with neighbours or building reception;
- any photograph or delivery information supplied by the carrier.
Aria Midnight will then request or support an investigation with the delivery provider where appropriate.
Aria Midnight remains responsible for goods until they are delivered to the customer or to another person nominated by the customer to receive them.
This does not apply where the customer independently arranges collection or delivery using a carrier that was not offered or arranged by Aria Midnight.
Aria Midnight may temporarily suspend or remove delivery to a country or region where postal restrictions, sanctions, customs requirements, security concerns, service disruption or disproportionate costs make delivery impractical.
If an order has already been placed for a location that cannot be served, Aria Midnight will contact the customer and provide an appropriate refund where the order cannot proceed.
Waiting for your order?
Contact Aria Midnight with your order number and delivery address so we can look into the journey of your parcel.
Contact Aria Midnight